FAQ

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products. We will also state in a products description if the style runs smaller or larger than average.

Should you wish to cancel or change your order, please send your request to our customer care team and we will do our best to fulfil your request. However, orders can be returned for a refund using our returns service.

You’ll receive a shipping confirmation email from our warehouse, containing your tracking number.

Please note: You will be automatically updated of the status of your parcel from our chosen couriers.

To find out about our shipping and delivery times, please click here

We currently only offer UK shipping ( including Northern Ireland, Isle of Man and Channel Islands ) but check back for more updates soon.

View our Delivery information

To find out about our returns policy here

Returning your order has never been easier, to make a return to us, please view our returns portal and follow the instructions provided.

Our exchange window is 28 days from shipping date of your order. Exchanges beyond these periods are only accepted in exceptional circumstances, please contact Customer Care for details. All exchanges must be unworn and in their original condition with tags attached. We do not issue refunds or exchanges for items that have clear signs of wear, have been returned outside the exchange period, or are without their original tags. We will notify you if this is the case, and ask that you arrange delivery of your order back to your address at your own cost. We are not liable for these items while they are stored at our warehouse. All exchanges will be charged a fee of £3.95

It can take up to 10 working days from when you send your return to our warehouse for your refund to be processed. All returns are subject to our routine inspection. We’ll send you an email once your return has been processed. For more information on view our returns policy

Please note: Refunds will be issued to the original payment method used to place the order.

Returns within the UK will be charged at £2.45 per parcel. This return cost will be deducted from your refund amount.

Yes, we do. We have teamed up with Klarna to increase your shopping experience.

Klarna is a payment option which allows customers to “shop now, pay later” at checkout. It allows you to keep track of all your purchases in one place and pay any open balances in the Klarna app. 

Please see here for more information on Klarna

Shop with Klarna in 4 simple steps

1. Add your beautiful Needs No Label item(s) to your cart and click checkout. 
2. In the payment section select Klarna as your preferred payment option
3. Enter a few details, such as contact and order details and you will know instantly if you are approved. You must be 18+ and a UK resident to be eligible.
4. Klarna will send an email confirmation and notify you when your payments are due. You can also manage your orders and payments in the Klarna app.

View all Klarna payment options here

Not making your payments on time could affect your ability to use Klarna in the future. View more information on this here in the FAQs

Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.

The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.

Shop on Needs No Label and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).

If you've used Clearpay before, just log in to your Clearpay account.

Then complete your order!

Take a look at the ​Clearpay Shop Directory​ to check out our amazing partners where you can use Clearpay.

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.

Customers with international billing addresses will not be able to
use Clearpay or create a Clearpay account.

Other eligibility criteria apply. See Clearpay Terms of Service for
further details.

Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.

If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your
payment schedule or make a payment before the next due date.

If you cannot make a payment, please contact Clearpay here.

As soon as you miss a payment, Clearpay will immediately stop you
from making any further purchases with Clearpay.

Clearpay will give you until 11pm on the following day to make
your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.

Clearpay debt may be passed
to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.

Clearpay orders are delivered within our standard delivery timeframes like any order from Needs No Label.

Yes, your order value including shipping must be between £0 and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.

Items purchased with Clearpay follow our standard return process.

Please note, refunds for Clearpay purchases will be refunded from Needs No Label ​to Clearpay. We cannot provide an exchange or cash refund.

When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.

You can view the details by logging in to your Clearpay account.

Visit the Clearpay website h​ere ​for a comprehensive list of FAQs, Clearpay Terms of Service ​here, and Privacy Policy h​ere